What to do if you have to cancel your trip | Allianz Global Assistance (2024)

FAQs

What to do if you have to cancel your trip | Allianz Global Assistance? ›

If you cancel your trip for a covered reason, you must notify your travel supplier(s) within 72 hours of the cancellation. Not all plans include trip cancellation benefits. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.

Allianz Travel Insurance plans can reimburse you for lost trip expenses if you must cancel your trip for one of the covered reasons named in your plan.

Submit your claim.

The easiest way to submit the claim is by visiting the Allianz Global Assistance online claim management tool. You may also call 1-866-884-3556 to get the ball rolling over the phone. Either way, you'll want to have all your plan information at hand.

Here are some examples: The unexpected death, sickness or injury of you, a travelling companion, or a family member. You need to attend the birth of a family member's child. Travel carrier cannot get you to your destination due to a natural disaster or severe weather.

Most members are able to submit a cancellation request online in Member Portal at https://worldtrips.my.site.com/MemberPortal. Note that only members who have no claims are eligible for a premium refund.

If you cancel your trip for a Covered Reason, you must notify Allianz Global Assistance and your travel supplier(s) within 24 hours of the cancellation to qualify for full reimbursem*nt. Allianz Global Assistance can be reached at 1-844-310-1578 for assistance with opening your claim.

No. We won't charge you a cancellation fee.

You can connect with the Allianz Assistance team 24 hours a day, from almost anywhere in the world, via the free Allyz® TravelSmart app or by phone. In the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

You don't have to proceed with your claim once you've spoken to us. It won't affect your claims history or policy premium if you decide to withdraw your claim.

The most common covered reason is unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member. Other common covered reasons include terrorism, inclement weather, or a natural disaster, among others. Not being able to travel as planned is a major concern among travelers.

What are the medical reasons to cancel a flight? ›

The unexpected death, illness, or injury of you and/or a traveling companion that deems you unfit to travel, by order of a licensed physician. The hospitalization or death of a non-traveling family member.

Cancellation Policy For Travel Insurance

This can be done ideally within five days of the event by providing appropriate documentation. Cancellation policies for travel and accommodation vary from provider to provider. Depending on when you cancel, you may have to pay a percentage of the total cost.

As soon as you know you won't make your flight, call the airline immediately and talk to their customer service. If you're lucky, you'll catch a representative having a great day who is super willing to help you out. Be polite, courteous, and gracious—a pleasant attitude can go a long way. First, ask for a refund.

If your travel insurance policy has a money-back guarantee or review period, you can cancel for any reason and receive a full refund within the timeframe if you haven't filed a claim or departed for your trip yet. But you won't get a premium refund if you cancel your policy after the review period.

Travel insurance reimburses the cost of nonrefundable travel plans if you need to cancel your flight for a covered reason. To receive reimbursem*nt, you must file a claim and submit supporting documentation that validates your eligibility to receive reimbursem*nt.

Trip cancellation benefits can help if you need to cancel your trip for a covered reason. You may be reimbursed for your prepaid nonrefundable trip costs – expenses like airfare, cruise fare, and hotel reservations. Trip delay benefits can reimburse you for eligible expenses in the event of a covered delay.

Our analysis found that AIG, Seven Corners and WorldTrips offer the best “cancel for any reason” (CFAR) travel insurance. A travel insurance policy with CFAR partially reimburses your insured trip costs if you cancel for reasons not listed in the policy.