24-Hour Assistance Hotline | Allianz Global Assistance (2024)

FAQs

24-Hour Assistance Hotline | Allianz Global Assistance? ›

You can connect with the Allianz Assistance team 24 hours a day, from almost anywhere in the world, via the free Allyz® TravelSmart app or by phone. In the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

Claim payments are issued by us right after your claim is processed: however, please note that, depending on the bank transaction timelines, the payment can take up to 10 working days to appear in your bank account.

Thank you for choosing Allianz Global Assistance. If you have any questions, please contact our award-winning Customer Care Team at 1-866-884-3556.

For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

For immediate assistance, please call us at 1-844-310-1578.

Depending on the incident and type of cover you have, we may organise to repair or replace your car, or pay out your claim. We finalise your claim, to help keep you moving.

It's easy to check your claim status anytime online. You can also call us at 1-888-497-6992. Having your claim number will make it faster to find your status. Keep in mind that filing a claim isn't a guarantee of payment.

Upon receipt, the Allianz Claims department will evaluate your claim within 10 business days. We will contact the beneficiary for additional information if needed.

You can ask for a refund if you: didn't get what you paid for. got something faulty or broken. got something that's different to how it was described.

What is the 24 hour hotline for Allianz? ›

You can call us 24 hours a day, 365 days a year on 1800 010 536. Make sure you have the following information ready: The vehicle's registration number. The exact location of the vehicle.

Travel Assistance Services. Flight delays, inclement weather, lost or stolen luggage, and other travel hassles are an unfortunate reality of business travel today. AIG Travel helps keep employees on the move by providing access to: • Lost baggage search and stolen luggage replacement assistance.

If you intend to appeal this decision, we ask that you submit your written appeal to Allianz within 180 days of receiving notice that your claim was denied. If you are a US customer seeking to appeal your claim, please email claimappeals@allianzassistance.com.

Class members may be eligible to receive up to 75% of the assistance fees they paid for their Allianz event or travel protection plan(s) under the terms of the settlement. The amount of compensation will change based on when the policies were bought.

For straightforward claims, such as accidents with minor injuries and no liability dispute, claims are often settled and payments made in as little as two weeks after filing a claim. In more serious cases, where more investigation may be involved, it is usually at least 60 days before a payout is received.

In many cases, it takes anywhere from 14 to 60 days for beneficiaries to receive a life insurance payout. But many factors impact this time frame. These include the insurance company's procedures, when the claim is filed, how long the policy was active, the cause of death, and state laws regarding insurance payouts.