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Top Class Actions|February 4, 2021
Category: Closed Class Actions
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This settlement is closed!
Please see what other class action settlements you might qualifyto claim cash from in ourOpen Settlementsdirectory!
What is This Settlement About?
Updates:
- Readers reported this settlementpaying out up to $1,150 as of May 24, 2022.
- Congratulations to everyone who filed a claim and got PAID!
- The appeal to the LG Refrigerator settlement was dismissed Jan. 6, 2021.
- It is not known how quickly claims will be paid.
- We appreciate your ongoing patience, as this type of settlement requires detailed claim review.
- Top Class Actions will continue to provide updates.
- The LG Refrigerator Cooling Defect Class Action Settlement was granted final approval Dec. 18, 2020.
- An appeal to the settlement has also been filed.
- Claims will not be paid until all appeals are exhausted.
- On Nov. 16, 2020, the Court granted an extension and deadlines have changed.
- The claim form deadline has been extended to Feb. 5, 2021; the opt-out and objection deadline has been extended to Dec. 10, 2020.
A $1.5 million LG refrigerator class action settlement has been reached to resolve claims that LG appliances suffer from a cooling defect. The compressor in certain models allegedly failed to maintain the temperature levels needed to preserve food, medicine and other perishables.
Who’s Eligible
Individuals who purchased a covered LG refrigerator from an authorized retailer between Jan. 1, 2014 and Dec. 31, 2017.
Claim Form
NOTE:If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claimunder penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, pleaseread the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is nota Settlement Administrator). If you don’t qualify for this settlement, check out our database of otheropen class action settlementsyou may be eligible for.
Potential Award
Cash payments of up to $450 without proof and up to $6,000+ with proof of purchase.
Class Members who provide no additional proof and support their claims only with a statement under oath can collect up to $450 from the settlement. Exact payments will be distributed as follows:
- $50 for one or more unsuccessful repairs;
- $100 for out-of-pocket labor costs for repairs;
- $50 for repairs that were delayed by at least 10 days; and
- Up to $250 for property loss (such as food/beverage spoilage or other damages).
Class Members who provide proof of cooling defect issues or losses with their claim can recover higher payments. These payments will be distributed as follows:
- Parts and Labor: full reimbursem*nt of these costs associated with a cooling defect issue within five years of purchase;
- Unsuccessful Repairs: Up to $1,000 for unsuccessful repairs – $180 for two No-Cooling Events, $500 for three No-Cooling Events, and $1,000 for four or more No-Cooling Events.
- Delayed Repairs: Up to $1,000 for delayed repairs – $120 for 10 day delays with payments increased by $20 for each day of delay. For over 30 days of delay, payments will increase by $25 until capped at $1,000.
- Property Loss: Up to $3,500 for property loss including the value of spoiled food/beverages/medicines/perishables or the value of other property that was damaged from the cooling defect issue.
- Replacement: $650 if Class Members replaced their LG refrigerator before Sept. 22, 2020 due to a cooling defect.
LG is also implementing an enhanced customer care program which will extend LG refrigerator warranties and provide payments for cooling defect issues in the future. Payments under this program will include at least $500 for consumers who experience three or more cooling defect events, at least $400 for delayed repairs, and up to $3,500 in property loss reimbursem*nt.
Proof of Purchase
Receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof are not required but may result in higher payments for Class Members.
Claim Form Deadline
2/5/2021 *UPDATED*
Case Name
Michael Bentley, et al. v. LG Electronics U.S.A. Inc., Case No. 2:19-cv-13554-MCA-MAH, in the U.S. District Court for the District of New Jersey and Sosenko, et al. v. LG Electronics U.S.A. Inc., Case No. 19-cv-00610, in the U.S. District Court for the Central District of California
Final Hearing
12/15/2020
Settlement Website
Claims Administrator
LG Fridge Settlement c/o Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103
Info@LGFridgeSettlement.com
(855) 918-4661
Class Counsel
Daniel Girard
Adam Polk
Simon Grille
GIRARD SHARP
Shanon J. Carson
Amey Park
John (“Quinn”) Kerrigan
BERGER MONTAGUE PC
Defense Counsel
Phoebe A. Wilkinson
Michael M. Maddigan
HOGAN LOVELLS LLP
Plaintiffs in the LG refrigerator class action lawsuit claimed that their appliances were defective due to a cooling defect which caused refrigerator failure. Due to the alleged defect, refrigerators failed to stay cool and therefore spoiled food.
Unfortunately, the cooling defect was reportedly not covered by LG under warranty. One plaintiff says he was forced to pay $700 to have the issue diagnosed and fixed. When the appliance failed again less than a year later, he claims he was forced to pay out-of-pocket once more for repairs.
LG has not admitted any wrongdoing but has agreed to resolve the claims against them with a $1.5 million LG refrigerator class action settlement. Under the terms of the deal, LG customers can collect cash payments depending on their situation.
Without proof of purchase, Class Members can collect up to $50 for unsuccessful repairs, $100 for out-of-pocket labor costs, $50 for delayed repairs, and up to $250 for property loss.
Proof of purchase will entitle Class Members to higher payments, including full reimbursem*nt for labor and parts, up to $1,000 for unsuccessful repairs, up to $1,000 for delayed repairs, up to $3,500 for property loss, and $650 for replacement of LG refrigerators. More information about payments is available in the “Potential Award” section below.
LG is also implementing an enhanced customer care program which will extend LG refrigerator warranties and provide payments for cooling defect issues in the future.
In order to benefit from the LG refrigerator class action settlement, Class Members must file a valid claim form by Feb. 5, 2021. Receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof are not required but may result in higher payments for Class Members.
The deadline for exclusion and objection in the settlement is Dec. 10, 2020. The final approval hearing for the LG refrigerator class action settlement is scheduled for Dec. 15, 2020.
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Marilyn J says:
I purchased my LG refrigerator on August 5, 2020, and had to wait until September 8 for it to be delivered because of the pandemic. Then this spring it started sounding very loud when it ran—which was most of the time. My electric bill has even increased. Then I discovered lower cooling temperatures. I called and they sent A and E Electronics and the technician informed me that this is a common problem and is not fixable; a new compressor cannot function with a bad design issue. Now I believe I am getting the run-around with LG. The call center answering service probably has no idea how to handle these calls and usually hang up, but yesterday one said that someone would call me by today, August 11, 2021, which is not happening. This is over a thousand-dollar replacement cost. I trusted the LG warranty and integrity. After the recall, why are they still selling inferior merchandise?!!! And getting away with it?!!!
Reply
John Grandeo says:
I submitted my Claim on time, and have not heard anything about this class action suit. When will I be receiving my compensation?
Reply
danielle t says:
contacted them and here is what they stated.
Please know we are working diligently to give each claim its due attention and review. We are planning to begin the initial distribution of payments in Late Summer 2021 and will continue to issue settlement payments after that. We do expect that all settlement payments will be issued this year. We appreciate your patience and understanding.
Reply
Deanna Podgorski says:
What will you do for those of us still having an issue 2018 model???? How can you continue to make a defective product?
Reply
Nate says:
I would suggest to anyone that has had or is having problems and didn’t get on board earlier for the class action. Call there corporate office and speak directly to them. They will help you out, food replacement, service, and t after fixing or trying to (fix) key word. They should offer an amount to replace fridge. Based on age what you paid new ext. Be patient and speak to someone else if they won’t help. Be Persistent!!!
Reply
Pkdana says:
Hi, are suggesting to call and talk directly to LG or the Settlement division?
Reply
Deanna C says:
Anyone get their payout yet? Still waiting here… Life is NOT good with LG, will never buy another LG product again
Reply
Nate says:
What I really want to know has anyone received a payment from settlement? They have issued checks so they say back on June. Anyone have evidence to this?
Reply
TJ says:
Who told you that they issued checks in June? Did you call them? I am also awaiting the claim payment but haven’t received one yet. Everybody is talking about mid summer. Does anyone received any checks???
Reply
Liz T says:
Why is this suit ending at 2017 models when clearly after reading these comments, there are SO many of us that are having the same experiences with LG on models from 2018 and beyond?? My compressor died 2 weeks ago and LG has done nothing more than offer $250 for my lost groceries (holding my breath on that because 2 agents offered that but the 2nd said it wasn’t in my file). I’m now waiting for a repair service to come this week after the one they sent last week (with 1 star on Yelp) cancelled. This has been a nightmare, especially with two children at home under 4. Our refrigerator was brand new when we moved to our home in 2020 and it broke only a little over a year later. This really is unacceptable and this class action suit should be reopened or a new one issued. Even when we paid for our own repairman, he laughed when he saw it was LG and said 90% of his house calls are for the brand and the brand is “bullsh*t”…so how are they still in business when they sell shiny pretty appliances that break a year later and then don’t stand by their products???
Reply
Tonya Gilliard says:
WHEN ARE THEY PAYING US THIS WAS SO INCONVIENT NO FRIDGE FOR DAYS …REALLY
Reply
Ronald Stewart says:
We purchased an LG Counter-depth refrigerator (LFXC24726) through Home Depot in November of 2016. On June 27, 2021 (a Sunday) it stopped cooling. At the time of our purchase, we also purchased a 5 yr. extension on the warranty. I called the number for filing a claim through the warranty (Home Depot), but because of the weekend, it (probably) was not reported to LG until the following day (Monday). I later found out there are no LG Repair Services for the area where I live(45 miles outside of Portland, Oregon), so service calls are “farmed” out to a third party – A&E Factory Service. Eventually I was notified that a service appointment with A&E had been scheduled for July 29 — 32 days after my refrigerator stopped working. All of my efforts to get an earlier appointment were unsuccessful.
I became aware of the class action suit against LG in late 2020 and was aware of the deadline for filing a claim to become part of that action. Unfortunately, I was not “eligible” at the time and the deadline is now passed.
It’s frustrating to read all the comments about the problems people have had with LG refrigerators and even more frustrating that it does not seem to be a repairable problem (or at least a lasting repair). For more than a month, we have been living out of an ice chest, buying ice daily and severely limiting what food items we have on hand that require refrigeration. The service technician is scheduled to come today, but I must say I am not feeling hopeful that a) he/she will have the necessary part(s) in their truck to get us back up and running, or b) that if/when it is repaired, the repair will last for any length of time.
See AlsoClass action proceedsI guess it’s time to start thinking about a new refrigerator. And on that point… isn’t it reasonable to expect a major appliance, such as a refrigerator, to last more that 5 yrs… a lot more?
Reply
Richard Colby says:
HI. my lg expensive refrigerator failed after 5 years 1 month. lg gave me repair centers recommend. repair centers 1 hung up and one never answered phone. finally one other said at least 2 week delay and at least 400 up front to diagnosis problem then additional money up front to repair, cant wait up to 30 days without refrigerator. when is a new class action starting?
Reply
Kathy says:
I was wondering the same thing. The email just said “mid Summer”. I would think that is July.
Reply
De says:
Our LG counter depth fridge stopped working a few months ago. A LG tech came to fix it after 9 days. We used coolers for more than a week and had to throw away a lot of food. Today after 2 months, the fridge stopped cooling again. We got the fridge in 2015. It was priced at $3500 at that time. I had mailed them my registration but somehow didn’t get notified about the lawsuit. Will I still get reimbursed for the price of the fridge? We spent so much on a fancy fridge which didn’t last even 5 years. I have sworn off LG products forever.
Reply
mike says:
purchased my kenmore in 2017. the compressor just went out last week. sears is giving me the run around. transferring me between departments, and sometime back to the same department. it seems like every time i have to explain the whole case over again. no wonder sears is going out of business. i’ve been told to be persistent and firm. these guys are horrible.
Reply
Mirna Belford says:
Hi I bought a LG refrigerator 2 years ago and it’s not working anymore did you get money back??? How did you do it?
Reply
Dr. Phyllis Miller says:
Like most others, the compressor on my Kenmore Elite Refrigerator has gone bad. I was made to understand that LG took over all of the Sears Products. After paying close to $3,000 for my refrigerator in 2018, and now not able to get it repaired timely (triple ugh!). Sears and LG are the worst. I will never have a kind word to say about these products. I wish that I had been notified about the law suit, I certainly would have attached my name to it. I am still waiting for a tech to come out and take a look at repairing my refrigerator. In the meantime, I had an outside tech that works on all Sears and LG products come out and take a look. Outcome, Yes, my issue is like most others, the compressor went bad, and It is now day number 10 in the waiting game. It is such a shame that we as consumers have to get taken for a “western ride by Sears and LG, as well as getting high jacked to boot.”
Reply
Russ says:
LG did not ‘take over all of the Sears products’. Kenmore refrigerators are made for Sears by several companies, including among them LG. You can tell by the first three digits of the model # who made the fridge for Kenmore: 106 – Whirlpool, 363 – GE, 401 – Samsung, 596 – Amana, 795 – LG Electronics, 970 – Frigidaire, 111 – Daewoo(?)
LG does not warrant or repair fridges that are made for and sold by Sears.LG does not service nor warranty the fridges they make for Sears / Kenmore, only their own brand.
Reply
Leave a Reply
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911 thoughts onLG Refrigerator Cooling Defect Class Action Settlement
Marilyn J says:
I purchased my LG refrigerator on August 5, 2020, and had to wait until September 8 for it to be delivered because of the pandemic. Then this spring it started sounding very loud when it ran—which was most of the time. My electric bill has even increased. Then I discovered lower cooling temperatures. I called and they sent A and E Electronics and the technician informed me that this is a common problem and is not fixable; a new compressor cannot function with a bad design issue. Now I believe I am getting the run-around with LG. The call center answering service probably has no idea how to handle these calls and usually hang up, but yesterday one said that someone would call me by today, August 11, 2021, which is not happening. This is over a thousand-dollar replacement cost. I trusted the LG warranty and integrity. After the recall, why are they still selling inferior merchandise?!!! And getting away with it?!!!
Reply
John Grandeo says:
I submitted my Claim on time, and have not heard anything about this class action suit. When will I be receiving my compensation?
Reply
danielle t says:
contacted them and here is what they stated.
Please know we are working diligently to give each claim its due attention and review. We are planning to begin the initial distribution of payments in Late Summer 2021 and will continue to issue settlement payments after that. We do expect that all settlement payments will be issued this year. We appreciate your patience and understanding.
Reply
Deanna Podgorski says:
What will you do for those of us still having an issue 2018 model???? How can you continue to make a defective product?
Reply
Nate says:
I would suggest to anyone that has had or is having problems and didn’t get on board earlier for the class action. Call there corporate office and speak directly to them. They will help you out, food replacement, service, and t after fixing or trying to (fix) key word. They should offer an amount to replace fridge. Based on age what you paid new ext. Be patient and speak to someone else if they won’t help. Be Persistent!!!
Reply
Pkdana says:
Hi, are suggesting to call and talk directly to LG or the Settlement division?
Reply
Deanna C says:
Anyone get their payout yet? Still waiting here… Life is NOT good with LG, will never buy another LG product again
Reply
Nate says:
What I really want to know has anyone received a payment from settlement? They have issued checks so they say back on June. Anyone have evidence to this?
Reply
TJ says:
Who told you that they issued checks in June? Did you call them? I am also awaiting the claim payment but haven’t received one yet. Everybody is talking about mid summer. Does anyone received any checks???
Reply
Liz T says:
Why is this suit ending at 2017 models when clearly after reading these comments, there are SO many of us that are having the same experiences with LG on models from 2018 and beyond?? My compressor died 2 weeks ago and LG has done nothing more than offer $250 for my lost groceries (holding my breath on that because 2 agents offered that but the 2nd said it wasn’t in my file). I’m now waiting for a repair service to come this week after the one they sent last week (with 1 star on Yelp) cancelled. This has been a nightmare, especially with two children at home under 4. Our refrigerator was brand new when we moved to our home in 2020 and it broke only a little over a year later. This really is unacceptable and this class action suit should be reopened or a new one issued. Even when we paid for our own repairman, he laughed when he saw it was LG and said 90% of his house calls are for the brand and the brand is “bullsh*t”…so how are they still in business when they sell shiny pretty appliances that break a year later and then don’t stand by their products???
Reply
Tonya Gilliard says:
WHEN ARE THEY PAYING US THIS WAS SO INCONVIENT NO FRIDGE FOR DAYS …REALLY
Reply
Ronald Stewart says:
We purchased an LG Counter-depth refrigerator (LFXC24726) through Home Depot in November of 2016. On June 27, 2021 (a Sunday) it stopped cooling. At the time of our purchase, we also purchased a 5 yr. extension on the warranty. I called the number for filing a claim through the warranty (Home Depot), but because of the weekend, it (probably) was not reported to LG until the following day (Monday). I later found out there are no LG Repair Services for the area where I live(45 miles outside of Portland, Oregon), so service calls are “farmed” out to a third party – A&E Factory Service. Eventually I was notified that a service appointment with A&E had been scheduled for July 29 — 32 days after my refrigerator stopped working. All of my efforts to get an earlier appointment were unsuccessful.
I became aware of the class action suit against LG in late 2020 and was aware of the deadline for filing a claim to become part of that action. Unfortunately, I was not “eligible” at the time and the deadline is now passed.
It’s frustrating to read all the comments about the problems people have had with LG refrigerators and even more frustrating that it does not seem to be a repairable problem (or at least a lasting repair). For more than a month, we have been living out of an ice chest, buying ice daily and severely limiting what food items we have on hand that require refrigeration. The service technician is scheduled to come today, but I must say I am not feeling hopeful that a) he/she will have the necessary part(s) in their truck to get us back up and running, or b) that if/when it is repaired, the repair will last for any length of time.
I guess it’s time to start thinking about a new refrigerator. And on that point… isn’t it reasonable to expect a major appliance, such as a refrigerator, to last more that 5 yrs… a lot more?
Reply
Richard Colby says:
HI. my lg expensive refrigerator failed after 5 years 1 month. lg gave me repair centers recommend. repair centers 1 hung up and one never answered phone. finally one other said at least 2 week delay and at least 400 up front to diagnosis problem then additional money up front to repair, cant wait up to 30 days without refrigerator. when is a new class action starting?
Reply
Kathy says:
I was wondering the same thing. The email just said “mid Summer”. I would think that is July.
Reply
De says:
Our LG counter depth fridge stopped working a few months ago. A LG tech came to fix it after 9 days. We used coolers for more than a week and had to throw away a lot of food. Today after 2 months, the fridge stopped cooling again. We got the fridge in 2015. It was priced at $3500 at that time. I had mailed them my registration but somehow didn’t get notified about the lawsuit. Will I still get reimbursed for the price of the fridge? We spent so much on a fancy fridge which didn’t last even 5 years. I have sworn off LG products forever.
Reply
mike says:
purchased my kenmore in 2017. the compressor just went out last week. sears is giving me the run around. transferring me between departments, and sometime back to the same department. it seems like every time i have to explain the whole case over again. no wonder sears is going out of business. i’ve been told to be persistent and firm. these guys are horrible.
Reply
Mirna Belford says:
Hi I bought a LG refrigerator 2 years ago and it’s not working anymore did you get money back??? How did you do it?
Reply
Dr. Phyllis Miller says:
Like most others, the compressor on my Kenmore Elite Refrigerator has gone bad. I was made to understand that LG took over all of the Sears Products. After paying close to $3,000 for my refrigerator in 2018, and now not able to get it repaired timely (triple ugh!). Sears and LG are the worst. I will never have a kind word to say about these products. I wish that I had been notified about the law suit, I certainly would have attached my name to it. I am still waiting for a tech to come out and take a look at repairing my refrigerator. In the meantime, I had an outside tech that works on all Sears and LG products come out and take a look. Outcome, Yes, my issue is like most others, the compressor went bad, and It is now day number 10 in the waiting game. It is such a shame that we as consumers have to get taken for a “western ride by Sears and LG, as well as getting high jacked to boot.”
Reply
Russ says:
LG did not ‘take over all of the Sears products’. Kenmore refrigerators are made for Sears by several companies, including among them LG. You can tell by the first three digits of the model # who made the fridge for Kenmore: 106 – Whirlpool, 363 – GE, 401 – Samsung, 596 – Amana, 795 – LG Electronics, 970 – Frigidaire, 111 – Daewoo(?)
LG does not warrant or repair fridges that are made for and sold by Sears.LG does not service nor warranty the fridges they make for Sears / Kenmore, only their own brand.
Reply
Leave a Reply
Please note: Top Class Actions is not a settlementadministrator or law firm. Top Class Actions is a legal news sourcethat reports on class action lawsuits, class action settlements,drug injury lawsuits and product liability lawsuits. Top ClassActions does not process claims and we cannot advise you on thestatus of any class action settlement claim. You must contact thesettlement administrator or your attorney for any updates regardingyour claim status, claim form or questions about when payments areexpected to be mailed out.
