Customer Service FAQs | Allianz Life (2024)

FAQs

How long does it take Allianz to pay out? ›

Claim payments are issued by us right after your claim is processed: however, please note that, depending on the bank transaction timelines, the payment can take up to 10 working days to appear in your bank account.

For the fastest service, you can cancel your plan by visiting our online plan management tool. For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip.

Requests for a withdrawal from a fixed annuity can be made online. Log in and go to “Personal Accounts.” Download the form below associated with your contract or policy and log in to upload the completed form. Alternatively, you can submit the form via email, mail, or fax.

Financially secure company with good customer satisfaction.

Allianz has an A+ rating from A.M. Best, showing it's financially secure.

Our Comprehensive Car Insurance customers rated their claim experience 4.4 out of 5 over the last year.

For all Defendants, AGA has agreed to a $19.75 million Settlement Amount, from which aggrieved Class Members may receive Cash Payments. Claim by January 25, 2024, to receive an Allianz Settlement Payout.

You can ask for a refund if you: didn't get what you paid for. got something faulty or broken. got something that's different to how it was described.

Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered (coverage can vary by state.)

You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

You can cash out a life insurance policy. How much money you get for it will depend on the amount of cash value held in it. If you have, say $10,000 of accumulated cash value, you would be entitled to withdraw up to all of that amount (less any surrender fees). At that point, however, your policy would be terminated.

Can I withdraw money from Allianz? ›

Withdrawals can only be made payable and sent to the contract owner or financial institution for benefit of the contract owner. A new withdrawal form is required with each request. Original forms cannot be modified and resubmitted.

You can start taking lifetime withdrawals from your annuity immediately or on any monthly anniversary after age 50 – but remember that you may be subject to a 10% federal early withdrawal penalty if you take withdrawals before age 59½. These lifetime withdrawal payments will last as long as you live.

The “A+” rating assures prospective customers that Allianz is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier. Established in 1899, AM Best is one of the oldest rating companies in the world.

Pros and Cons

Let's start with the benefits: The benefit of a Allianz variable annuity is unlimited upside without a cap. Now for the drawback: The drawback is that LOSSES are also unlimited, and you pay HEAVY FEES every year if you choose the broker/commission model.

Our consistently high ratings from independent rating agencies – including Standard & Poor's, A.M. Best, and Moody's – reflect our stability, integrity, and our strong balance sheet.

Upon receipt, the Allianz Claims department will evaluate your claim within 10 business days. We will contact the beneficiary for additional information if needed.

For straightforward claims, such as accidents with minor injuries and no liability dispute, claims are often settled and payments made in as little as two weeks after filing a claim. In more serious cases, where more investigation may be involved, it is usually at least 60 days before a payout is received.

In many cases, it takes anywhere from 14 to 60 days for beneficiaries to receive a life insurance payout. But many factors impact this time frame. These include the insurance company's procedures, when the claim is filed, how long the policy was active, the cause of death, and state laws regarding insurance payouts.

How long does an insurance claim take? The time that it takes an insurance claim to finalise could be anywhere between a week, a month or even a year. Once you've made a claim through your current insurance provider, the only thing you can do is wait, unless your provider advises otherwise.