Flight Cancelled Or Delayed Due To Bad Weather - Can I Claim Compensation? (2024)

Can I Claim Flight Compensation For Bad Weather And Storms?

Bad weather must be ‘freak’ or ‘wholly exceptional’ and considered an extraordinary circ*mstance for an airline to use it as a defence against paying compensation. This is because weather conditions can be considered an “extraordinary circ*mstance”, as referred to in Article 5 III of Regulation (EC) No. 261/2004.

Your right to claim compensation under EU Regulation 261/2004 will depend on how long you were delayed and the exact nature of the weather.

For example, heavy snowfall during summer in Egypt would be both freakish and wholly exceptional, whereas heavy snowfall during winter in a ski resort would be neither.

Bad weather must also affect the ‘flight in question’ for airlines to use as a defence. If your flight was delayed because of the knock-on effects of a different flight being affected by bad weather, your flight should be claimable.

For example, if you are booked to fly from Manchester to Paris, but the airline cancels the flight citing bad weather in Stockholm (where the aircraft was before arriving in Manchester), you would have a claim because your flight hasn’t been affected directly by bad weather.

You can also claim if there is a continuous level of bad weather at an airport. For example, if you book a flight from London Heathrow to a ski resort and there is always bad weather at the ski resort, then it is not an extraordinary circ*mstance for bad weather to cause delay or flight cancellation, because snow is ‘inherent’ at the ski resort.

After all, the airline would have had to take normal weather conditions into account when deciding whether to allow its aircraft to fly into that airport as part of its business plan.

Can I Claim Compensation For A Cancelled Flight Due To Weather?

If your flight was cancelled due to bad weather, then you can’t always make a claim for compensation, but you can in most cases. There are occasions when the cancellation of a flight is not considered inherent in the running of the airline, and they can’t be expected to pay passenger’s compensation.

If My Flight Is Cancelled Due To Weather, Do I Get A Refund?

Whatever the reason behind the cancellation of your flight, you are always entitled to either re-routing or a full refund on your ticket. However, you cannot claim both.

EU Regulation 261/2004 states that airlines must issue a full refund for the price of your ticket no later than seven days after the scheduled flight if you request the cost of your ticket back.

Is Bad Weather An Extraordinary Circ*mstance?

Bad weather is not always an extraordinary circ*mstance, despite what an airline might tell you when you try to claim direct from them.

In fact, the only time weather is an extraordinary circ*mstance is when:

• The flight in question is directly affected by ‘freak’ or ‘wholly exceptional weather’
• Air Traffic Control decides to reduce flow rates due to bad weather. For example, if ATC decides only 20 planes an hour can land instead of the usual 45 planes an hour, that would be an extraordinary circ*mstance
• Air Traffic Control decides to delay a flight, which causes a knock-on effect on flights throughout the day
• An airport is closed because of bad weather.

The best advice we give to passengers is to put their details into our flight delay compensation calculator to see if they can claim for a delayed flight.

The best advice we give to passengers is to put their details into our flight compensation calculator and we will give you an instant decision.

We take weather readings at every airport everywhere in the world at least once an hour, which means we can give you an instant decision. We can check your flight information against our huge database of flight and weather information.

The CAA includes bad weather in its list of extraordinary circ*mstances, but as Her Honour Judge Clarke said in her “ruling on bad weather in Evans v Monarch that list is not legally binding and has been proven wrong in court a number of times.

Judge Clarke said: “I give no weight to it [the CAA’s list]. It is not legally binding. It is clear from its long list of deletions and amendments, arising from changes enforced upon it by decided cases, that the Civil Aviation Authority’s view on what should be considered extraordinary circ*mstances for the purposes of Article 5(3) has often been at odds with that of the courts. I cannot see that it helps me at all.”

In Evans v Monarch, Judge Clarke also made it clear in her ruling that bad weather, such as lightning, that is ‘inherent in the normal exercise of the carrier’s activity’ is not an extraordinary circ*mstance.

What Are Extraordinary Circ*mstances?

Flight Delay Regulation allows passengers to claim a fixed amount of compensation according to the length of their delay and flight distance. However, the regulation gives examples of things that may be classed as extraordinary circ*mstances where the airlines may not have to pay out under EC261/2004.

Extraordinary circ*mstances are situations that are not inherent in the everyday running of an airline. It doesn’t matter whether or not the delay was the airline’s fault. Examples include security threats, industrial strikes and acts of terrorism or sabotage.

Extraordinary circ*mstances are situations that are not inherent in the normal running of an airline. It doesn’t matter whether or not the delay was the airline’s fault.

That means it doesn’t matter that bad weather is not the airline’s fault; it matters whether or not the bad weather is inherent. If the weather is not ‘freak’ or ‘wholly exceptional’ – like a volcanic ash cloud, for example – then it is inherent and cannot be classed as an extraordinary circ*mstance.

What Weather Conditions Can I Claim Flight Compensation For?

Flight delays caused by meteorological conditions (weather issues) can be eligible for flight compensation if the delay is more than 3 hours and depending on the severity of the weather problems. Such examples include.

Can I Claim For Flight Delays Caused By Fog?

Fog is not an uncommon occurrence, particularly in the UK at certain times of the year, but when fog is so bad that Air Traffic Control have to limit the number of flights taking off and landing or the airport is closed, that can be an extraordinary circ*mstance.

If the fog is at a different airport to the one you are arriving to or departing from but delays the plane that was supposed to take you to your destination, then this type of situation could be eligible for compensation.

Can I Claim For Flight Delays Caused By Wind Or Rain Storms?

Other typically wintry conditions in the UK, such as high winds or heavy rain, shouldn’t usually be sufficient to cause significant delays. However, if the wind is so strong that it makes landing or taking off very difficult for the pilots, Air Traffic Control may limit the number of flights coming in or departing. This could then lead to an extraordinary circ*mstance, and the airline might not have to pay compensation.

If ongoing heavy rain causes floods at the airport, forcing closures or long delays, this would usually be classed as an extraordinary circ*mstance

Can I Claim For Flight Delays Caused By Ash Clouds?

One of the more famous flight delays in recent years was caused by an Icelandic volcano erupting and sending ash clouds high into the atmosphere. Due to the dangers of flying through these clouds, airlines had to ground their fleets until the ash cloud had dispersed.

Delays due to volcanic activity and ash clouds would be considered an extraordinary circ*mstance, and therefore the airline wouldn’t have to pay compensation. They would still need to provide care and assistance, such as overnight accommodation and food and drink.

Can I Claim For Flight Delays Caused By Sand Storms?

Sandstorms are not a weather condition that affects the UK too often, but they can occur in hot arid countries that people in the UK travel to, such as Dubai or Egypt.

Although it might not be surprising to experience a sandstorm in a desert country, they are not usually commonplace enough to be considered anything other than an extraordinary circ*mstance (as the law currently stands).

This is unless the sandstorm has not caused the Air Traffic Control to adjust the flow of aircraft from the usual rates and if other flights are landing and departing without problems, of course.

Can I Claim For Flight Delays Caused By Turbulence?

Anyone who has experienced turbulence knows it can be a little unnerving – even when it’s only light turbulence. Caused by the plane flying through air flowing at different speeds (like swirling water at a river’s edge), turbulence can cause the plane to drop several feet in altitude rapidly.

Severe turbulence that forces a pilot to take emergency action and divert the plane is very rare, and it is unlikely you will ever experience this or even know of someone it has happened to.

However, severe turbulence causing a pilot to take a diversion or make an emergency landing would be considered an extraordinary circ*mstance.

How Much Compensation Can I Claim?

EU Regulation 261/2004 states that passengers are entitled to between £220 and £520 per passenger as a result of a flight delay or cancellation.

How much compensation you can claim for your delay doesn’t depend on the reason; it instead depends on the distance between the departure and arrival airports.

For UK passengers traveling in and out of the UK, the compensation will be paid in UK Pounds.

If you are claiming compensation for flights outside of the UK, the compensation amounts will be paid in Euros.

What Other Rights Do I Have If I’m Delayed by Bad Weather?

Regardless of whether you are entitled to claim compensation for your delay caused by bad weather, you are always entitled to care and assistance from the airline for delays of two hours or more.

If your plane is delayed by 2+ hours due to bad weather you are entitled to

• Food and drink in reasonable relation to the waiting time
• Hotel accommodation if you are required to stay overnight
• Transport between the airport and hotel (if necessary)
• Two telephone calls/telex/fax/email messages

How long the delay needs to be before you are entitled to this care and assistance depends on the length of your flight. The delay needs to be two, three, or four hours for flight distances up to 1,500km, 1,500-3,500km, or over 3,500km respectively.

For example, a flight from Gatwick to Orlando, Florida, would need to be delayed for at least 4 hours before you are entitled to care and assistance as the distance is more than 3,500km.

For shorter flights, the care and assistance kick in earlier, so a flight from Luton to Barcelona, which is less than 1,500km, would only need to be delayed for 2 hours for the airline to provide you with care and assistance.

If you are delayed by over five hours due to bad weather, you are entitled to a refund of the cost of your ticket if you decide not to travel.

If your flight is cancelled due to bad weather, you are entitled to the care and assistance set out above, as well as either re-routing at the earliest opportunity or a refund and return to your original departure point. If you receive a refund, that doesn’t mean you can’t claim compensation to make up for your loss of time.

Flight Delay Compensation Cases We’ve Won Relating To Bad Weather

Bott and Co has settled numerous cases where passengers have been delayed due to bad weather.

Jager Vs easyJet

An important case was that of Frederique Jager Vs easyJet Airline Company Limited in September 2013.

The passenger, Ms Jager had been due to fly from Heathrow to Nice, however, due to the aircraft being delayed on its journey from Italy to Heathrow, the passenger didn’t arrive in Nice until three hours and 12 minutes after the scheduled arrival time.

EasyJet cited the delay of Ms Jager’s flight as a result of bad weather at Milan Linate Airport, Italy, which meant the aircraft didn’t arrive at Heathrow on time to take Ms Jager and her fellow passengers to France.

Bott and Co proved that because the weather had not affected the ‘flight in question’, Jager was entitled to compensation.

Evans v Monarch

Evans v Monarch is an important ruling because it clearly highlights that if bad weather is inherent in the running of an airline, it cannot be extraordinary.

In court, Bott and Co argued that “Aircraft fly through the skies. On occasion, they are struck by lightning. They are designed to withstand such lightning strikes, continue flying, reach their destination and then be investigated and repaired according to the manufacturer’s instructions. This is not extraordinary”.

Her Honour Judge Melissa Clarke agreed and ruled in favour of Bott and Co’s clients Michael Evans and Julie Lee awarding them €600 each for the delay. You can read more about the case here

Huzar v Jet2

Although the case of Huzar v Jet2 was predominantly a ruling on technical problems, a significant ruling about bad weather was also made. The Supreme Court upheld that in order for bad weather to be classed as an extraordinary circ*mstance, it must be ‘freak’ or ‘wholly exceptional’. As a Supreme Court ruling, this is binding on all other courts in England and Wales.

*Based on 10,211 court proceedings issued between May 2013 and February 2016.