What Insurance Company Has the Most Complaints? (2024)

The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index. The insurance companies with the next most complaints are Ocean Harbor Insurance and California Casualty.

The National Association of Insurance Commissioners (NAIC) generates a score for all major insurance companies. The market average is a score of 1, and any score above 1 means the company receives more complaints than the average insurer its size.

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Auto Insurance Companies with the Most Complaints

Company

NAIC Score

United Automobile Insurance

40.45

Ocean Harbor Insurance

19.54

California Casualty

13.16

Metromile

2.02

National General

5.57

SafeAuto

9.12

Kemper

2.47

CONNECT

6.3

The General

5.86

Loya Insurance

4.98

Source: NAIC Complaint Index

Popular Insurance Companies with the Most Complaints

Conversely, the car insurance companies with the fewest complaints are Chubb, Cincinnati Insurance, and The Hartford.

To learn more, check out WalletHub’s guide to the best car insurance companies.

This answer was first published on 02/08/23. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

What Insurance Company Has the Most Complaints? (2024)

FAQs

Which insurance company has the most complaints? ›

The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index.

Which insurance company denies the most claims? ›

Claim denial rates by insurance company
CompanyClaim denials
UnitedHealthcare32%
Anthem23%
Aetna20%
CareSource20%
1 more row
Apr 24, 2024

Who is the most trusted insurance company? ›

Best Car Insurance Companies of May 2024
Best car insurance categoryCompany winner
Best insurance company overallTravelers
Best insurance company for affordabilityNJM
Best insurance company for accident forgivenessGeico
Best insurance company for having few customer complaintsAmerican Family
4 more rows
4 days ago

Which homeowners insurance companies have the highest customer satisfaction? ›

5 Best Homeowners Insurance Companies for Paying Claims
ProviderOur Rating (out of 5)J.D. Power Claim Satisfaction (out of 1,000)
Allstate4.8868
Liberty Mutual4.5869
Progressive4.5851
Average4.2869
2 more rows
Apr 22, 2024

What is the number one insurance company in the US? ›

State Farm is the nation's largest car insurance company, accounting for 16.8% of all auto policies sold.

What is the biggest insurance company to fail? ›

Mutual Benefit Life Insurance Co: Serving the life insurance industry in the three-year rehabilitation of Mutual Benefit Life Insurance Company, the largest US insurer ever to fail.

What's the worst medical insurance company? ›

Here are what some consider to be the ten worst insurance companies in the United States:
  • UnitedHealth. ...
  • State Farm. ...
  • Elevance Health (formerly Anthem) ...
  • Unum. ...
  • Federal Employee Benefits. ...
  • Farmers. ...
  • Liberty Mutual. ...
  • USAA. USAA started in 1922, and like Farmers, it's one of the country's biggest homeowner's insurance companies.

Is progressive known to deny claims? ›

Fraud: In rare cases, Progressive may suspect fraud or misrepresentation related to your claim and deny coverage on that basis. Lack of coverage: They could deny the claim if it is determined you do not actually have coverage for the type of loss or damage involved.

Which insurance company has highest claim settlement? ›

In terms of number of policies settled during 2022-23, Max Life Insurance has the highest claim settlement ratio of 99.51%. With a 99.39% claim settlement ratio, HDFC Life Insurance came second on the list. Aegon Life Insurance bagged the third position with a 99.37% claim settlement ratio.

Who typically has the cheapest insurance? ›

The top 10 cheapest car insurance companies are Nationwide, Geico, State Farm, Travelers, Progressive, AAA, Allstate, Chubb, Farmers and USAA.

Who is the cheapest car insurance? ›

The Cheapest Car Insurance Companies
CompanyLearn More
#1USAA » 4.9 U.S. News RatingCompare Quotes » (855) 939-3108
#2Erie Insurance » 3.4 U.S. News RatingCompare Quotes »
#3Auto-Owners » 4.7 U.S. News RatingCompare Quotes »
#4Nationwide » 4.1 U.S. News RatingCompare Quotes »
2 more rows
Apr 17, 2024

What's the best car insurance coverage to have? ›

Key Takeaways
  • You should carry the highest amount of liability coverage you can afford, with 100/300/100 being the best coverage level for most drivers.
  • You may need to carry additional coverages to protect your vehicle, including comprehensive, collision and gap coverage.
Nov 15, 2023

Who's the best homeowners insurance? ›

The best home insurance companies in May 2024
Insurance CompanyBest forAverage annual premium*
AllstateBest overall$2,326
LemonadeBest for digital experienceN/A
ChubbBest for high-value home coverage$3,578
AmicaBest for customer experience$1,863
6 more rows

Who is the most expensive homeowners insurance? ›

Travelers is the most expensive homeowners insurance company for $200,000, $350,000, $500,000 and $750,000 dwelling coverage amounts. Rates vary significantly among companies because they each have their own formulas for pricing.

What company has the best customer service? ›

10 Companies Providing Excellent Customer Service Examples
  • Apple: Personalized Approach to Technical Support. ...
  • Amazon: Seamless Returns and Refunds. ...
  • Zappos: Going the Extra Mile. ...
  • Southwest Airlines: Empowering Employees. ...
  • Ritz-Carlton: Anticipating Customer Needs. ...
  • Slack: Efficient and Responsive Support.
Jun 8, 2023

Which company got the fewest complaints for home insurance? ›

Which home insurance company has the highest customer satisfaction? Based on J.D. Power's home insurance ratings, Erie Insurance is named the best home insurance company for customer satisfaction. It has the highest score, 856 out of 100, followed by Amica and Auto-owners.

Which top 10 insurance companies got the most complaints for unsatisfactory settlement offers? ›

They were:
  • Allstate – Delays.
  • Farmers – Unsatisfactory settlement/offer.
  • Chubb – Misrepresentation.
  • GEICO – Delays.
  • Liberty Mutual – Adjuster Handling.
  • Nationwide – Denial of claim.
  • Progressive – Unsatisfactory settlement/offer.
  • State Farm – Unsatisfactory settlement/offer.
Aug 4, 2020

What are the top 5 insurance rating agencies? ›

Five independent agencies—A.M. Best, Fitch, Kroll Bond Rating Agency (KBRA), Moody's and Standard & Poor's—rate the financial strength of insurance companies. Each has its own rating scale, its own rating standards, its own population of rated companies, and its own distribution of companies across its scale.

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