How to choose the best dispute resolution process
By PON Staff — on / Dispute Resolution
When it comes to dispute resolution, there are so many choices available to us. Understandably, disputants are often confused about which process to apply to their situation. This article offers some guidance, adapted fromFrank E. A. Sander and Lukasz Rozdeiczer’s chapter on the topic in The Handbook of Dispute Resolution(Jossey-Bass, 2005).
Suppose that parties and their lawyers have exhausted their attempts to negotiate a resolution. They’re ready for outside help in ending their dispute, yet they don’t know exactly where to turn.
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Here’s a review of the three basic types of dispute resolutionto consider:
1. Mediation
The goal of mediation is for a neutral third party to help disputants come to a consensus on their own.
- Rather than imposing a solution, a professional mediator works with the conflicting sides to explore the interests underlying their positions.
Mediation can be effective at allowing parties to vent their feelings and fully explore their grievances.
Working with parties together and sometimes separately, mediators can try to help them hammer out a resolution that is sustainable, voluntary, and nonbinding.
2. Arbitration
In arbitration, a neutral third party serves as a judge who is responsible for resolving the dispute.
- The arbitrator listens as each side argues its case and presents relevant evidence, then renders a binding decision.
The disputants can negotiate virtually any aspect of the arbitration process, including whether lawyers will be present at the time and which standards of evidence will be used.
Arbitrators hand down decisions that are usually confidential and that cannot be appealed.
Like mediation, arbitration tends to be much less expensive than litigation.
3. Litigation
The most familiar type of dispute resolution, civil litigation typically involves a defendant facing off against a plaintiff before either a judge or a judge and jury.
- The judge or the jury is responsible for weighing the evidence and making a ruling. The information conveyed in hearings and trials usually enters, and stays on the public record.
Lawyers typically dominate litigation, which often ends in a settlement agreement during the pretrial period of discovery and preparation.
For more information on how to handle a dispute resolution, read these related articles:
Three Questions to Ask About the Dispute Resolution Process– Three essential questions you need to ask about the dispute resolution process.
Make the Most of Mediation in Negotiations and Dispute Resolution– Make sure your next mediation session succeeds with these negotiation skills tips.
10 Great Examples of Negotiation in Business– These examples of negotiation in business share ten great lessons.
Lessons for Business Negotiators: Negotiation Techniques from International Diplomacy– Combine the arts of diplomacy and savvy business negotiation in your next session at the bargaining table after reading this article.
Capture the Best of Mediation and Arbitration– Combine mediation skills and arbitration skills in your next session at the bargaining table and improve your results.
What do you think of these Dispute Resolution methods? Have you used any of them before? Let us know in the comment section below.
Originally published in 2014.
Claim your FREE copy: Dispute Resolution
Discover how to improve your dispute resolution skills in this free report, Dispute Resolution: Working Together Toward Conflict Resolution on the Job and at Home, from Harvard Law School.
Adapted from “Trying to resolve a dispute? Choose the right process,” in the August 2009 issue of Negotiation.
