Setting up a Non-Refundable Rate (2024)

Updated 1 year ago | 2.5 min read

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With a Non-Refundable Rate, guests pay the full price if they cancel, make changes, or no-show. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.

In this article

  1. Setting up a Non-Refundable Rate
  2. Setting up a Non-Refundable Rate for the first time

Setting up a Non-Refundable Rate

You need to have set up a Non-Refundable cancellation policy before you can set up your Non-Refundable Rate. Do so by following these steps:

  1. Log in to the Extranet
  2. Click the Property tab, then Policies
  3. In the Cancellation and prepayment policies section, click Create a new cancellation policy
  4. Select your cancellation preferences and specify your conditions, then click Save

Then follow the steps in the next section to add your Non-Refundable Rate. The new rate will appear in your Calendar. If you use a Channel Manager, your provider may require you to take additional steps to map your new rate plan.

You can remove theNon-Refundable cancellation policy by selecting Delete in the same property settings.

Setting up a Non-Refundable Rate for the first time

If you’ve never set up a Non-Refundable Rate for your property, first set up a Non-Refundable cancellation policy, then follow these steps to set up your Non-Refundable Rate:

  1. Log in to the Extranet
  2. Click the Rates & Availability tab, then Rate Plans
  3. Click Add a new rate plan
  4. Under Non-refundable, click Add rate plan
  5. A short list of questions will appear to guide you through the set-up – select the answers that best match your property’s needs
  6. Click Review to check your answers, then click Activate rate plan to finalize the new Non-Refundable Rate
  7. Depending on how you answer the questions, you may see additional messages that will guide you through any extra steps

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Setting up a Non-Refundable Rate (2024)

FAQs

Setting up a Non-Refundable Rate? ›

With a Non-Refundable Rate, guests pay the full price if they cancel, make changes, or no-show. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.

Can I get a refund on a non-refundable booking? ›

With a Non-Refundable Rate, guests pay the full price if they cancel, make changes or don't show up.

How to set up a cancellation policy on booking? ›

How to create a new cancellation policy
  1. Log in to the extranet.
  2. Click on Property and then click on Policies.
  3. Click on Create new cancellation policy.
  4. Select whether you want to offer a free cancellation period, and if so how long before arrival the guest can cancel for free.

Can I dispute a non-refundable hotel charge? ›

The refund will be at the hotel's discretion, so your best bet is to appeal to the management's compassion. Although this is a stressful time, you are more likely to succeed if you can keep as calm and polite as possible.

How to set a non-refundable discount on Airbnb? ›

In the listing's menu, click Pricing & Policies. Select Reservation policies from the drop-down. In the "Cancellation policy" section on the right, click Edit. Turn on the Add a non-refundable discount toggle.

How do I set a non-refundable rate on a booking? ›

Click the Rates & Availability tab, then Rate Plans. Click Add a new rate plan. Under Non-refundable, click Add rate plan. A short list of questions will appear to guide you through the set-up – select the answers that best match your property's needs.

Can you get a refund on a nonrefundable? ›

If you purchased a non-refundable ticket, in some cases, a cancellation fee will be deducted from the cost of your flight. Any remaining value will be provided as an eCredit that can be used towards the purchase of another ticket.

How do I create a cancellation policy? ›

Writing an effective cancellation policy
  1. Be mindful of your tone.
  2. Define a cancellation time frame.
  3. Outline penalties for cancelling.
  4. Post the policy on your website or scheduling software.

Why should a client pay for a cancellation fee for cancelled bookings? ›

Cancellation fees are fees charged by service providers to clients who cancel their services or bookings. The purpose of these fees is to compensate the service provider for any losses incurred due to the cancellation.

How do I set restrictions on booking com? ›

Click Rates and Availability or Calendar and Pricing , then Calendar. Click the Restrictions checkbox next to the date selector at the top of your Calendar page, or find the room you'd like to set up the restriction for, then click the drop-down arrow next to the room rate to see all your restrictions.

Can you dispute a charge that is non refundable? ›

You can't institute a no-refunds policy after a customer has bought something. The credit card company will honor the customer's chargeback request if the customer presents documentation that proves you did not have your refund policy in effect when the transaction occurred.

How to write a no refund policy? ›

All Sales Are Final

Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through [Insert Company Website or Platform].

Can I dispute a credit card charge that I willingly paid for? ›

Can I dispute a credit card charge I willingly paid for? You should never dispute a credit card charge you willingly paid for. Not only is doing so unethical, but you won't be able to keep the initial credit you receive if you don't deserve it.

How to dispute non-refundable Airbnb? ›

Non-refundable: No refund after booking

If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in. Airbnb will mediate when necessary, and has the final say in all disputes.

Why are some Airbnbs nonrefundable? ›

A non-refundable option is a discount that lets you book at a lower price but can't be canceled for a full refund unless you have a major disruptive event. Hosts can offer it on top of other discounts like monthly or weekly discounts.

How do I force a refund on Airbnb? ›

If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. Just a note, the Resolution Center may not be available for use with some hotel stays.

Can we get refund for non-refundable flight tickets? ›

Nonrefundable fares, on the other hand, cannot be returned for a full refund. Some nonrefundable fares can be canceled or changed for a partial refund in the form of an airline flight voucher, but rarely can you receive cash or credit card reimbursem*nt for a canceled nonrefundable fare.

Can you cancel a non-refundable trip? ›

When an airline says that a ticket is nonrefundable, it doesn't mean that you can't cancel a ticket. Depending on the ticket type, often, 'nonrefundable' simply means: The airline will not give you all of your money back if you cancel (true for most basic economy tickets).

Can you cancel a non-refundable room on booking com? ›

If your booking is non-refundable, you can't cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the "Bookings" section of your account for the cancellation fees.

Is non-refundable legal? ›

In summary, a deposit is security for the buyer's performance of the contract. It is generally not refundable unless the contract expressly states otherwise. In contrast, a part-payment is refundable, subject to any losses that the innocent party may have as a result of the breach.

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