Online Savings account using Video KYC (2024)

The account opening journey is divided into 7 sections namely:

SECTION-1: Basic Details

The customer will be prompted to fill

Email id
Email id is authenticated using a verification link sent on his email id.
Mobile No Registered with Aadhaar
Customer’s Mobile no is authenticated using the 6 digit OTP sent on his mobile.

The customer will be prompted to click the hyperlink of FATCA declaration, General Terms and Conditions, CKYC declarations and give explicit consent.

SECTION-2: Aadhaar and PAN

Customer will be prompted to enter

PAN No which is validated real time with records of NSDL.Failure in validation will discontinue the account opening journey.
Aadhaar No.
Customer is prompted to
1. Give consent for OTP based authentication.
2. Authorize Bank for fetching details of Aadhaar from UADAI for Account Opening.
Customer is prompted to enter 6 digit OTP received from UADAI on his mobile number which is linked with Aadha
In case the mobile number is not linked with the Aadhaar Number, system will not allow the customer to proceed further and display an error stating Aadhaar not linked to mobile
Any mismatch in name as per PAN and Aadhaar will not allow the customer to proceed further and error will be displayed as “ Name Mismatch”

SECTION-3: Verfication of details and branch selection

Customer photo as well as demographic details like Name, Gender, Date of Birth, and Address is populated on the screen.
The address in his/her Aadhaar will be used as permanent and communication address.
Nearest branch will be displayed for selection to the customer as per the customer PIN code mentioned in the Aadhaar address.
Scheme details will be displayed as per the scheme selected by the customer from the Banks Website

SECTION-4 Personal Details

Customer is Prompted to enter the following personal details

Fathers name
Mothers name
Mothers Maiden Name
Religion
of Dependents
Disability
Place of Birth
Education
Employment Status
Annual Gross Income details
Occupation
category
Marital status- If Marital status is selected as Married customer is prompted to fill spouse details (Name, DOB and Relationship)

Note: If the employment status is given as employed and service then the name of the organization and designation should be mandatorily obtained from the customer.

For Salary segment accounts the any of the following documents needs to be uploaded mandatorily by the customer:

Employment letter
EmployeeID card
Salary slip

For Pensioners in Baroda Advantage pension Account (SB 114) PPO(Pension Payment order ) document should be mandatorily uploaded by the customer.

SECTION-5: Nominee Details

By default the nominee option will be set as yes.
Customer will be required to enter the following details of nominee
1. Name
2. DOB
3. Relationship to be selected from the dropdown menu.
4. Address - Option is available for selecting the “address same as applicant”.
If the nominee is Minor then Guardian details has to be submitted.
Option is available of selecting the address of guardian “ same as of applicant.”
If the customer does not wish to specify the nominee he/she can select for No option and proceed further.

SECTION-6: Additional Services

Customer has the choice for subscribing 5 additional Services namely:

Mobile Banking
Internet Banking
Debit card
UPI
SMS Alert
Cheque Book

Mobile banking MPIN will be sent to the customers registered mobile number, Customer can download the application from the link provided to the customer through message sent on his registered email id, Debit card will be sent to the customers address in T+7 working days.
Internet banking user id will be sent to the customers registered email id for activation of the same
UPI registration will be done in T+1 days and the UPI ID will sent to the customer on his registered mobile number.
Cheque book

SECTION-7: Application Preview

Before the final submission of application, customer is shown preview of the section wise details filled by the customer along with other information and photograph as populated from
The preview section allows the customer to verify the details filled in the account opening application by the customer before final submission.
Customer can edit the following details in the preview page without the need to go to the original page. Changes if any, made by the customer, needs to be saved before final submission of application to the Bank.
1. Person Details
2. Nominee Details
3. Additional Services
On final submission of the account opening application by clicking on “Submit Application” button on Preview page saving account application is submitted and the popup is shown on the screen.
The applicant will receive URN no along with the video KYC link on his registered Mobile no and SMS and email to complete video KYC to complete account opening process.