Make a Claim | Allianz Australia (2024)

FAQs

Does Allianz give full refunds? ›

For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts.

Unless otherwise stated in your Benefit Guide or in your Table of Benefits, all claims should be submitted no later than six months after the end of the Insurance Year. If cover is cancelled during the Insurance Year, your claims must be submitted no later than six months after the date that your cover ended.

You'll receive your funds through the payment method you selected when you filed your claim. If for some reason the direct deposit or debit card payment fails to go through (this can happen if your account number is incorrect), you'll receive a check to the address we have on file for you.

Even if you've bought the wrong colour or size, stores don't legally have to refund you simply because you've changed your mind. (It's different if items are faulty.) In reality, many shops offer more generous returns policies. If stores have published returns policies, they have to stick to them.

Our Comprehensive Car Insurance customers rated their claim experience 4.4 out of 5 over the last year. See more about what our customers had to say.

Allianz Weaknesses

Heavily dependent on automobile market. Stiff competition with other major players.

The hiring process at Allianz takes an average of 21.14 days when considering 152 user submitted interviews across all job titles.

If you are a US customer seeking to appeal your claim, please email claimappeals@allianzassistance.com.

Bajaj Allianz is an insurance company that offers an efficient digital environment to its customers. The company has a pan India presence. As per IRDA, Bajaj Allianz claim settlement ratio is 98.02 % which is considered a high CSR. It means for every 100 claims received, 98 cases are settled.

Do you pay excess if not your fault Allianz? ›

If we determine you're not at fault for the accident and you can provide the responsible party's details, you won't have to pay an excess. You'll need to get details that would allow us to reasonably identify the person at fault, so that we can recover our costs.

Incorrect or Missing Patient Information

Many claim denials start at the front desk. Manual errors and patient data oversights such as missing or incorrect patient subscriber number, missing date of birth and insurance ineligibility can cause a claim to be denied.

If your travel insurance policy has a money-back guarantee or review period, you can cancel for any reason and receive a full refund within the timeframe if you haven't filed a claim or departed for your trip yet. But you won't get a premium refund if you cancel your policy after the review period.

Purchased tickets through Ticketmaster are non-refundable.

Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered (coverage can vary by state.)

Allianz Travel Insurance is an easy way to prepare for the unexpected and enhance your overall travel experience—protecting airfare and change fees, activity costs, event tickets and even non-refundable hotel expenses.