Letter to cancel or return goods bought online, over the phone or by mail order (2024)

FAQs

What to say when you want to cancel an order? ›

Hi (Recipient's name), I recently ordered (product name) from you, and I would like to cancel if possible. My order number is (order number), and my details are (including information). Please confirm that you have received this email and that my order has been canceled.

Dear [Name of Recipient or Business], This letter is about the [Product Name] we purchased through your salesperson on [Date] with the [order number]. We have decided to cancel the order due to [reason for cancellation]. Please consider the order canceled under this circ*mstance.

I am writing this mail to bring your kind attention that the product I had ordered had been damaged. I would like to know the procedure to process the return and refund of the product. I had tried calling the customer service, but my calls went unanswered. Kindly look into this and reach out to me as soon as possible.

The body of the order cancellation email should provide a clear and concise explanation of the cancellation. Start by acknowledging the customer's request and apologize for any inconvenience caused. Provide details such as the order number, date of cancellation, and the reason for cancellation.

Call the customer service number provided on the confirmation email or order page. This is faster than email if the website has a 24-7 customer service line. It is a good idea to try both the email/order cancellation form method and call to ensure your cancellation is received.

What rights do consumers have to cancel? A consumer who has purchased your goods via an online platform has the right to cancel the contract and claim a refund without giving any reason or justification and without incurring any liability (unless exceptions apply) within 14 calendar days of receiving the goods.

“I changed my mind” is the top reason for cancelling an order, according to Statista. High shipping costs and long delivery time are other popular reasons. Customers cancel orders because they feel buyer's remorse, usually immediately after they hit “buy”.

What to say when you want to return an item? ›

Smile and say, “Hi, I want to return this item which I bought last week.” Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.

The word cancellation is solidly spelled with two l's, no matter where you are.

Dear Mr.

I am writing to formally notify you about the cancellation of my Purchase Order with your esteemed company, GlobeTech Innovations Inc. This decision was taken due to unforeseen circ*mstances that, unfortunately, affected my procurement plans.

I'd like to request the cancellation of my order placed on [Order Date]. The order number is #[Order Number]. I apologize for the change and hope this doesn't cause much inconvenience. Please confirm the cancellation and let me know about the refund process.

Here are some examples: "Unfortunately, I have to cancel our appointment for [date and time]. I apologize for any inconvenience and would be happy to suggest a new date." "Due to unforeseen circ*mstances, I am unable to keep our appointment on [date].

One approach is to be honest and straightforward with the person you made plans with. Let them know as soon as possible that you won't be able to follow through with your commitment. Apologize for any inconvenience this may cause and offer a genuine reason for cancelling, if you feel comfortable sharing.

“I changed my mind” is the top reason for cancelling an order, according to Statista. High shipping costs and long delivery time are other popular reasons. Customers cancel orders because they feel buyer's remorse, usually immediately after they hit “buy”.