How to File a Claim | Allianz Global Assistance (2024)

FAQs

How to File a Claim | Allianz Global Assistance? ›

Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

For the fastest service, you can cancel your plan by visiting our online plan management tool. For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip.

Claim payments are issued by us right after your claim is processed: however, please note that, depending on the bank transaction timelines, the payment can take up to 10 working days to appear in your bank account.

Fill out the insurer's claim form, providing accurate and complete information. You can consider your booking confirmations, itineraries, and proof of payment for the trip. For medical claims, you'll need medical certificates, bills, and receipts.

Examples include receipts from your trip and proof of paid healthcare costs. These are proof that you paid out of pocket to cover services. In addition, you should have receipts for any trip cancellations or lost baggage. It's important to gather these if they become relevant to your claim.

We want our customers to be happy with the protection they purchase! If you're not completely satisfied with your travel insurance plan, you have up to 15 days (or longer, depending on your state of residence) to request a refund, as long as you haven't departed for your trip or filed a claim.

You'll receive your funds through the payment method you selected when you filed your claim. If for some reason the direct deposit or debit card payment fails to go through (this can happen if your account number is incorrect), you'll receive a check to the address we have on file for you.

Claims made easy

At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.

Upon receipt of the required documents, we will process your claim within 10 business days or within the applicable state requirements.

Under the settlement terms, class members can receive up to 75% of the assistance fees they paid as part of their Allianz travel or event protection plan(s). Compensation amounts will vary depending on when the plans were purchased.

Is it worth claiming on travel insurance? ›

Travel insurance can give you extra protection if your holiday doesn't go as planned. This is very important if you are travelling independently because you may find yourself stranded with no way to get home and no rep to help sort out your holiday problem.

Most travel insurance policies won't pay out if you're negligent while under the influence of alcohol or drugs, and have an accident or have property stolen.

Regardless, if you feel too sick to travel it's important to have your opinion confirmed and your diagnosis documented by a doctor. Medical documentation will be required if you're looking to be reimbursed for your non-refundable trip costs if you have to cancel your trip.

By far, the most common and often most significant travel insurance claim is for medical emergencies. A sudden illness or injury during your trip can not only ruin your plans but also cause a severe financial strain.

If you don't provide the required documents within the stated time frame, your claim could be denied. The simple answer to avoiding this type of denied claim: file your claim as soon as possible after an incident. We also recommend you check your plan document, which will tell you how long the filing limit is.

Legitimate claims

According to the United States Travel Insurance Association, one out of every six insureds ends up filing a claim, and less than 10 percent of those claims are denied. If your travel insurance claim is denied, you may be upset,. However, getting upset is not going to help you.

Allianz Travel Insurance plans can reimburse you for lost trip expenses if you must cancel your trip for one of the covered reasons named in your plan.

Yes, getting a travel insurance refund is possible, depending on when you cancel the policy. To qualify for a premium refund, most insurance companies require the policy to be canceled during the review period outlined in the policy terms. Otherwise, you won't be eligible for a refund on your travel insurance.

Yes, travel insurance can be canceled at any time and for any reason. However in order to receive a refund, the cancellation must occur within a policy's Money Back Guarantee period. To cancel a policy, a traveler can contact their provider directly.