How do I file a claim for Event Ticket Protector Insurance? (2024)

FAQs

How do I file a claim for Event Ticket Protector Insurance? ›

If you purchased Ticket Insurance, you must file a claim online at eventticketprotection.com/tm or contact the Allianz Global Assistance claims office at (800) 334-7525. All documentation and information required for your claim can be found on your claim filing confirmation.

Ticket protection can give you 100% of your Ticketmaster^® or Live Nation^® ticket costs back—including taxes and fees—if you or a member of your group can't go due to a covered situation like a traffic accident, covered illness, injury, and more.

For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

Upon receipt of the required documents, we will process your claim within 10 business days or within the applicable state requirements.

If Secure Ticket™ is available for your event, you will be given the option to add it to your order during checkout. Secure Ticket™ does not guarantee a refund. You must file a refund request and you will be notified if your reimbursem*nt claim is approved once the review is complete.

What is Concert Insurance? Concert insurance is a type of special event insurance that protects you, the event organizer, from third-party claims of bodily injury or property damage. Claims may come from the venue owner or concert-goers should an accident happen.

Depending on the incident and type of cover you have, we may organise to repair or replace your car, or pay out your claim. We finalise your claim, to help keep you moving.

If you purchased Ticket Insurance, you must file a claim online at eventticketprotection.com/tm or contact the Allianz Global Assistance claims office at (800) 334-7525. All documentation and information required for your claim can be found on your claim filing confirmation.

We cannot review a claim without documentation. You can provide these documents while filing or come back any time to add more evidence that helps show us what happened or the costs you incurred.

How do I get a full refund on a ticket? ›

If the train is marked as "CANCELLED" in Passenger Reservation System (PRS) due to breaches, floods, accidents etc., full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellation can be done by the customer through Internet.

Non-Refundable Tickets: Nonrefundable tickets generally cannot be refunded. However, exceptions may be available under the following circ*mstances: Death of the passenger, immediate family member, or traveling companion.

Allianz Partners developed Event Ticket Protector in 2006 with Ticketmaster, and the company has been Ticketmaster's exclusive event ticket protection provider since. Event Ticket Protector costs about 10% of the ticket price.

Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts.

Good news – you can purchase a plan, read it cover to cover, and if you aren't completely satisfied, you can request a refund within 15 days of your purchase, as long as you haven't started your trip yet or initiated a claim. It's our promise to you!

Booking Protect's refund protection gives ticket purchasers the opportunity to apply for a full refund if certain unforeseen circ*mstances occur and they can no longer attend an event.

What Does Flight Insurance Cover? For most flight insurance plans, the coverage is limited to unexpected events related to your air travel. In general, this type of policy covers flight delay, trip cancellation or trip interruption, and lost, damaged, or stolen luggage up to the plan limit.

Some of the ways scammers target victims are through fake websites, social media posts or emails offering tickets at discounted prices, or access at inflated prices to events which have already sold out. Even if the post appears to show a genuine ticket, it could be mocked up on Photoshop.

Purchase Protection is only for attendees. If the event organizer cancels an event and issues a refund to attendees, attendees may be eligible to receive a refund of the Purchase Protection fee but not the ticket price paid for the event.