Help when you're travelling | Nationwide (2024)

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Find out what to do if you have problems with your Nationwide Visa Debit or credit card abroad as well as fees and charges for using your card abroad.

If your card stops working

If you find that your card has stopped working, it may be because our 24/7 fraud monitoring systems have spotted something that looks suspicious on your account.

When this happens, we block your Visa debit or credit card used to prevent any fraud against you.

We'll call or text your mobile number to check if you made the transaction. If it was you, we'll get the card working again straight away.

If you don't hear from us, call us as soon as possible. Answer some security questions, and we'll do our best to get your card working again.

If your PIN gets locked

Your PIN will get locked if you enter it incorrectly 3 times. After 3 times, you won't be able to use your card.

You may be able to unlock your PIN at cash machines owned by some UK-based banks. This has worked for some customers, but we cannot guarantee you'll be successful. You may have to wait until you get back to the UK to unlock your PIN.

If your card is lost or stolen

If your card is lost or stolen, it's important to make sure it cannot be used by someone else. You'll need to let us know as soon as possible by reporting it in the Banking app or calling us.

Charges for using your cards abroad

The charges you'll pay when making a purchase or withdrawal abroad using your Visa Debit or credit card will depend on:

  • the type of transaction you make
  • the card you use
  • where you use the card.

If you need to claim on your FlexPlus travel insurance

Our FlexPlus current accountcomes with worldwide family travel insurance.

Should you need help while you’re away, you can manage your travel insurance online.

Get help before you travel

If you're about to go away on holiday, view our help page on preparing to travel.

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Help when you're travelling | Nationwide (2024)

FAQs

How do you let your bank know you're traveling? ›

Setting your travel notice over the phone or in-person

To set a travel alert for your credit card over the phone, call the number on the back of your card to get in touch with your bank. The customer service line will either let you speak to a representative on the phone or work with an automated system.

What does travel insurance not cover? ›

Most travel insurance policies won't pay out if you're negligent while under the influence of alcohol or drugs, and have an accident or have property stolen.

Does travel insurance cover medical expenses? ›

So, what does travel insurance cover? Here's the very short answer: Cancellations, medical expenses, evacuations, loss or delays, and 24/7 assistance. These are the 5 basic types of coverage provided with vacation insurance.

What are the disadvantages of travel insurance? ›

Cost: Travel insurance will add to the overall cost of your trip. Some may choose to forgo it to save money, especially on shorter or less expensive trips. Exclusions and Limitations: Policies may have various exclusions and limitations, so it's essential to read the fine print.

Do I need to tell my bank if I'm travelling? ›

Generally, you should tell your bank the locations you are traveling to and the dates/duration of your travels. This will allow you to continue using your credit cards and debit cards without the fraud detection on your accounts being triggered, preventing you from using your cards.

Should I let my bank know I'm going out of state? ›

Notify your bank before using a credit or debit card when traveling. Banks do whatever they can to protect you from identity theft. But if you're not careful, your bank's eagerness could backfire when you travel.

What conditions are not covered by travel insurance? ›

Conditions which may not be covered

Conditions like terminal illness, the need for oxygen, pending surgery, chronic lung disease, cardiovascular disease, specific types of cancer, congestive heart failure, and recurring pain are generally excluded from coverage.

Is it OK to not have travel insurance? ›

When Is Travel Insurance Not Necessary? You generally don't need travel insurance if you're not putting down large non-refundable trip deposits, or if your U.S. health plan will cover you at your destination.

How much should travel insurance cost? ›

How Much Does Travel Insurance Cost? According to our research, the average cost of travel insurance is $204, but you could pay anywhere between $14 and $765 for travel insurance. While this may seem like a wide price range, it's important to understand that travel insurance is not a “one price fits all” purchase.

What is the best travel insurance to buy? ›

Our Rankings of the Best Travel Insurance Companies of 2024
  • AIG Travel Guard: Our pick for families.
  • Trawick International: Our pick for college students.
  • Generali Global Assistance: Our pick for emergency assistance.
  • Travel Insured International: Our pick for well-rounded coverage.

What are the two basic types of travel insurance? ›

What type of travel insurance do I need? There are two main types of travel insurance: trip protection plans and travel medical plans.

Can I use my US health insurance in another country? ›

U.S. Medicare and Medicaid do not cover medical costs overseas. Private U.S. insurance policies also might not cover any or all expenses. Check with your insurance before traveling to see if it provides coverage overseas. More information is also available on the CDC insurance page.

Is it worth getting travel health insurance? ›

United Healthcare recommends travel medical insurance for all travelers, particularly: Families with children. Anyone visiting a country that speaks a different language. People with chronic conditions.

Does travel insurance really pay? ›

If your trip is canceled for a covered reason, a policy will often reimburse airline tickets, hotel rooms, rental cars, tours, cruises and other prepaid, non-refundable expenses.

Is it worth claiming on travel insurance? ›

Travel insurance can give you extra protection if your holiday doesn't go as planned. This is very important if you are travelling independently because you may find yourself stranded with no way to get home and no rep to help sort out your holiday problem.

Do you need to tell your bank you're travelling abroad? ›

It's not essential, but it helps our fraud detection systems to know in advance that you're travelling abroad. Find out how to get it at How do I get the mobile banking app?

How do I notify US Bank that I'm traveling? ›

Letting us know you're traveling internationally will helps us protect you against potentially fraudulent activity. Choose an account from your dashboard then select the Account services tab. Select Travel notifications from under Alerts & notifications.

Can I use my US Bank debit card internationally? ›

Yes, cards issued by U.S. Bank can be used in most foreign countries. If you're planning to travel and want to use your card, let us know. This will help reduce declined transactions on your trip. Knowing your trip details also helps us protect you from fraud.

Do I need to let my bank know I'm moving abroad? ›

Yes, it is a good idea to tell your bank that you're moving. If you don't, you could find that access to services like online banking is restricted once you've moved abroad. The bank could also freeze or close your account. You don't want to risk cutting off access to your money.

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