Frequently Asked Questions - Coverwise (2024)

FAQs

Frequently Asked Questions - Coverwise? ›

The main benefits of Coverwise policies tends to be the competitive pricing and generous cover levels, particularly for emergency medical expenses, which are up to £20 million on all policies. Limits for cancellation and baggage tend to be relatively high on its higher levels of cover, such as Gold and Platinum.

The main benefits of Coverwise policies tends to be the competitive pricing and generous cover levels, particularly for emergency medical expenses, which are up to £20 million on all policies. Limits for cancellation and baggage tend to be relatively high on its higher levels of cover, such as Gold and Platinum.

The claim notification must be made within 31 days or as soon as possible after that following any bodily injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may lead to a claim under this policy.

Cancellation period

If you wish to cancel within 14 days of receipt of the policy documents, you may by writing to us for a full refund providing you have not travelled and no claim has been made. If you cancel after the first 14 days of receipt of the documents, no premium refund will be made.

Under a Coverwise Annual Multi Trip policy purchased for a family, both adults named on the Policy Schedule are covered to travel independently. Click here to get a quote. If you cannot find the answer to your question, please Contact Us.

Its policies are underwritten by Inter Partner Assistance S.A, which is owned by the AXA Group.

You can request a policy extension by contacting our UK-based Sales and Service team by phone on 01903 255 650, where one of our experienced agents will be happy to discuss your circ*mstances. Our normal office opening hours are 9am to 6pm on Monday to Friday and 9am to 2pm on Saturday.

After the insurance company receives your completed proof of claim forms and all the required supporting documents, it must decide on your claim within 40 days. After settling your claim, the insurance company must make a final payment within 30 days if it approves your claim.

For most travel insurance plans, you must file your claim within 90 days of the incident, also known as the timely filing limit. Submitting your claim outside the timely filing limit could result in your claim being denied.

How do I cancel Coverwise insurance? ›

POLICY CANCELLATION

To cancel your policy you must write to us at Coverwise Sales and Service, 4th Floor, Southfield House, Liverpool Gardens, Worthing, BN11 1RY or at info@coverwise.co.uk confirming your request.

From a policy terms and conditions perspective, all our polices provide cover for pregnant travellers.

Our Single Trip, Annual Multi Trip and Ski insurance policies cover cancellation costs, medical and repatriation expenses, baggage, money and include a 24-hour medical helpline.

The average cost of travel insurance is about 3% to 5% of a trip's total value, according to quotes gathered by our research team across different travel insurance providers for various traveler profiles.

You will need to create an AXA account or log in to your existing account if you're already an AXA account holder. If you are unable to submit your claim online, you can contact the AXA Claims team by phone on 0330 024 8315 during their normal office opening hours of 9am to 5pm on Monday to Friday.

In most scenarios, travel insurance reimburses you for your covered financial losses after you file a claim and the claim is approved. Filing a claim means submitting proof of your loss to Allianz Global Assistance, so that we can verify what happened and reimburse you for your covered losses.