Credit Card Protection Guide (2024): Key Things to Know (2024)

Oct 13, 2023

Fact checked

Credit Card Protection Guide (2024): Key Things to Know (1)

Written by Adam McCann

WalletHub Financial Writer

Credit Card Protection Guide (2024): Key Things to Know (2)

Fact Checked by Alina Comoreanu

WalletHub Senior Researcher

There are several types of credit card protection, from $0 fraud liability protection to purchase protection, but the service most synonymous with the term “credit card protection” is credit card payment protection. Credit card payment protection is a type of insurance that credit card companies sell to customers who want to avoid extra fees and credit score damage when financial hardship prevents them from paying. But because of loopholes and high costs, such plans often don’t turn out to be a good deal.

Other types of credit card protection are less costly and more useful, though. You can find a run-down of the major types below.

Major Types of Credit Card Protection

  • Fraud protection
  • Purchase protection
  • Price protection
  • Return protection
  • Travel insurance
  • Rental car insurance

Lastly, scammers may approach you selling “credit card loss protection.” They will claim that it protects you from fraud or say that your information has already been compromised, and they’ll try to convince you to give them your credit card number. Don’t fall for it. Reputable financial companies won’t call you unsolicited, and you’re already plenty protected by your credit card company, anyway.

Best Types of Credit Card Protection

You’ll always get credit card protection for fraudulent purchases. Federal law ensures it. Legally, you cannot be held responsible for more than $50 in unauthorized charges. And all major credit cards extend that to $0 liability. Many credit cards also go above and beyond to protect you against other things. You can check out an overview of the most common types of credit card protection below.

Credit Card Payment Protection Insurance

  • Fraud protection: The major credit card networks (Visa, Mastercard, American Express and Discover) give cardholders a $0 fraud liability guarantee. That’s backed up by federal law, which limits liability for unauthorized charges to $50 (or $0 if your card is stolen and you report it before any charges are made).
  • Purchase protection: If you buy something with your credit card and it breaks or is stolen, your issuer may repair, refund or replace it. Typically, this must happen within 90-120 days of the purchase date. Not all items are eligible.
  • Price protection: We’ve all seen something go on sale right after we buy it. Credit cards with price protection will reimburse you for the difference between the price you paid for an item and a sale price you find within 60-90 days. About half of the major credit card issuers offer this benefit.
  • Return protection: If you try to return a new, working item to a store within 60-90 days of purchase and the merchant won’t take it, the credit card company might reimburse you instead. As with the other benefits, exclusions apply. Only two of the top 10 issuers, American Express and Chase, offer this credit card protection.
  • Travel insurance: There are a ton of varieties of travel insurance. The types of insurance include: trip accident, trip delay/cancellation, baggage loss/delay, emergency evacuation, emergency medical attention and more. Chase and Citi are consistently the top issuers.
  • Rental car insurance: If you rent a car using your credit card and decline the rental agency’s insurance plan, your issuer may reimburse you up to the cash value of the car for collision damage or theft. Certain cars (exotic vehicles, trucks, motorcycles, etc.) won’t be covered, nor will situations like reckless driving or intoxication.

To find out which credit card protections you have, be sure to read your card’s benefits guide in full.

Credit Card Payment Protection Insurance

Your credit card issuer may offer you “credit card payment protection insurance.” Or, they might give it a similar name like “protection insurance” or “credit shield.” Such programs basically allow you to pay a monthly fee now in exchange for some breaks later if financial problems prevent you from paying your monthly credit card bill. For example, your credit card company might go easy on you if you lose your job.

What Credit Card Payment Protection Can Do For You:

  • Suspend your payments and interest, typically for 12-24 months
  • Keep your account in good standing by reporting your status as “current” to the credit bureaus
  • Make your minimum monthly payment

You do not have to pay the issuer back for the monthly payments they make. Those are typically covered by the plan’s monthly fee. The cost of this type of credit card protection depends on how much you spend. In many cases, it may be less than $1 for every $100 charged to your card. But you pay it on a monthly basis, so that can add up over the years.

Whether or not these plans are worthwhile is up to you. You have to consider how much the insurance will cost each month and how likely you think payment problems are. You should also keep in mind that protection periods are fairly brief – only a year or two. And minimum payments are only a small percentage of your balance. If you have a lot of savings built up, you probably won’t need coverage.

Plus, it’s worth noting that credit card issuers may sympathize with you even if you don’t have credit card protection insurance. If you’ve suddenly fallen on hard times and are having trouble making your minimum payment, call your issuer and explain the situation. They may be willing to defer or reduce your payments for a few months to help you get back on your feet.

Credit Card Protection Scams

Unfortunately, not every protection plan is legitimate. Scammers sometimes try to sell consumers fake credit card protection policies, which promise to keep the buyer safe from fraud. But those offers are more likely to cost you money and cause fraud than to save you in either sense.

Common Credit Card Protection Scams:

  • Offering “fraud protection” so you don’t have liability for fraudulent charges.
  • Saying you need protection against “hackers” who can get into your account.
  • Talking about a “computer bug” that could leave your account vulnerable.
  • Pretending they’re from the “security department” of your credit card company.

Never give out any personal information to callers who claim to be from your credit card issuer. Call the company yourself if you want to discuss any sensitive information.

There are plenty of free ways to stay safe from fraud, too. One of the most efficient is to sign up for free 24/7 credit monitoring. This lets you know whenever an important change is made to your credit report, giving you the chance to act if the information seems suspicious.

Credit Card Protection FAQ(12 questions)

Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.In addition, WalletHub independently collected information for some of the cards on this page.

2

Upvotes

How does Bank of America Unlimited Cash Rewards credit card purchase protection work?

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2

Chip Lupo, Credit Card Writer

@CLoop

Bank of America Unlimited Cash Rewards credit card purchase protection covers the damage or theft of eligible purchases for up to 90 days after the purchase date. Purchase protection will reimburse Bank of America Unlimited Cash Rewards credit card cardholders for up to $500 and up to $50,000 per year.

How to File a Purchase Protection Claim with the Bank of America Unlimited Cash Rewards credit card

  1. Call the Benefit Administrator at 1-800-VISA-911 or the number on the back of your card, or the number in your card's benefits guide, within 60 days of the incident.
  2. File a police report within 48 hours of the incident, if the item was stolen.
  3. Submit a completed claim form within 90 days of the incident.
  4. Wait for a decision. Bank of America will notify you of a decision once your claim has been processed. This could take Bank of America up to 15 days.
  5. Get reimbursed for the cost of repairing or replacing the item if your claim is validated by the Benefit Administrator.

Be aware that not all items are covered by the Bank of America Unlimited Cash Rewards credit card purchase protection benefit. To see which items are covered by this perk, check the guide to benefits that came with your credit card.

2

Upvotes

How does Indigo Credit Card purchase protection work?

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2

The Indigo Credit Card does not have purchase protection. In fact, purchase protection has never been a Indigo Credit Card benefit, since the issuer of the card has always opted to put other perks on this card. This is pretty common, unfortunately. Only around half of the major credit card issuers still offer purchase protection on at least one of their credit cards.

Although the Indigo Credit Card no longer offers purchase protection, applying could still make a lot of...

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1

2

Upvotes

How does Macy's Credit Card purchase protection work?

Reply

2

Maria Adams, Credit Cards Moderator

@m_adams

The Macy's Credit Card does not have purchase protection. This is pretty common, unfortunately, as only around half of the major credit card issuers still offer purchase protection on at least one of their credit cards.

Although the Macy's Credit Card no longer offers purchase protection, applying could still make a lot of sense in the right situation. The Macy's Credit Card has zero liability fraud insurance and a $0 annual fee. All in all, the Macy's Credit Card is a good...

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1

2

Upvotes

Does Amazon.com Credit Card have return protection?

Reply

2

Lisa Cahill, Credit Cards Moderator

@lisacahill

No, the Amazon Credit Card does not have return protection coverage. Return protection is a benefit that offers reimbursem*nt for undamaged, working items purchased with a credit card that cannot be returned to the merchant within a certain number of days of purchase. This benefit is becoming rarer as time goes on, however, as many issuers have dropped it to cut costs.

If return protection is important to you, there are still a few good cards...

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2

Upvotes

How does Home Depot Credit Card purchase protection work?

Reply

2

Maria Adams, Credit Cards Moderator

The Home Depot® Credit Card does not have purchase protection. In fact, purchase protection has never been a Home Depot® Credit Card benefit, since Citibank has always opted to put other perks on this card. This is pretty common, unfortunately, as only around half of the major credit card issuers still offer purchase protection on at least one of their credit cards.

Although the Home Depot® Credit Card no longer offers purchase protection, applying could still make a lot of sense in the...

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1

2

Upvotes

How does Amazon Credit Card purchase protection work?

Reply

2

Sydney Garth, Credit Cards Moderator

@sydneygarth

Amazon Credit Card purchase protection covers the damage or theft of eligible purchases for up to 120 days after the purchase date. Purchase protection will reimburse Amazon Credit Card cardholders for up to $500 per claim and up to $50,000 per cardholder.

How to File a Purchase Protection Claim with the Amazon Credit Card

  1. Call the Benefit Administrator at 1-877-631-0919, or the number in your card's benefits guide, within 90 days of the incident.
  2. File a police...

show more

1

1

Upvote

How does Chase credit card purchase protection work?

Reply

1

Maria Adams, Credit Cards Moderator

@m_adams

Chase credit cardpurchase protection covers you for up to $50,000 annually for lost, damaged, or stolen items. Claims must be filed within 120 days of the incident in order to be eligible. Protection covers the cardholder and the recipient of items purchased as gifts on an eligible Chase credit card.

When you file a claim, Chase will either repair or replace the item, at the Benefit Administrator's discretion. In some cases, you will be reimbursed...

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2

Upvotes

How does U.S. Bank purchase protection work?

Reply

2

Maria Adams, Credit Cards Moderator

@m_adams

U.S. Bank purchase protection covers the damage or theft of eligible purchases for up to 90 days after the purchase date. Purchase protection will reimburse eligible U.S. Bank cardholders up to $10,000 per item and up to $50,000 per cardholder. Be aware that not all types of purchases are covered under U.S. Bank purchase protection.

How to File a Purchase Protection Claim with U.S. Bank

  1. Call the Benefit Administrator within 60 days...

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2

8

Upvotes

Is credit card insurance worth it?

Reply

8

Theresa Chalfant, Writer

@theresa_chalfant

Credit card insurance is not worth it in most cases because it adds fees to your credit card balance and there are limited circ*mstances that actually qualify for a payout. This type of insurance is only helpful if you don't have savings or a backup plan to cover your credit card payments during a hardship.

How Credit Card Insurance Works

  • Charges a monthly fee, which typically varies based on your balance. In some...

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Upvotes

Is my credit card safe on eBay?

Reply

Theresa Chalfant, Writer

@theresa_chalfant

Yes, it is safe to use a credit card on eBay, since the site does not share card details with the seller and offers a money-back guarantee for most transactions. You can also make eBay purchases with third-party services like PayPal, Apple Pay, and Google Pay, which further protect your credit card information.

Besides, all credit cards offer $0 fraud liability, so you won't be responsible for any charges you didn't make if your card gets stolen....

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