Change Fees Benefit | Allianz Global Assistance (2024)

FAQs

Does Allianz give full refunds? ›

For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

Claim payments are issued by us right after your claim is processed: however, please note that, depending on the bank transaction timelines, the payment can take up to 10 working days to appear in your bank account.

It's easy to check your claim status anytime online. You can also call us at 1-888-497-6992. Having your claim number will make it faster to find your status. Keep in mind that filing a claim isn't a guarantee of payment.

Definition: You have to change the dates on your airline ticket for a covered reason. Travel insurance can reimburse you for the fees charged by the airline to change these dates up to the benefit limit described in your plan's letter of confirmation.

Many will allow you to change your mind and get a full refund, but always check before you buy. The rules are different when shopping online – you DO have a legal right to change your mind. For most items, you have up to 14 days to notify them of a return, then up to 14 days after that to send it back.

As soon as your claim is processed, we will make payment; however, please be aware that it may take up to 10 working days for the money to show up in your bank account due to bank transaction timelines.

Now, when you file a Allianz Global Insurance travel claim, you can select your preferred payment method: direct deposit, receiving a check by mail, or a debit-card deposit (available May 2017). When you choose direct deposit, you can get your payment in just 1-2 days following approval of your claim.

Our Comprehensive Car Insurance customers rated their claim experience 4.4 out of 5 over the last year. See more about what our customers had to say.

If you will receive the first payment outside of these timeframes, contact us to discuss your specific situation. Upon receipt of the required documents, we will process your claim within 10 business days or within the applicable state requirements.

Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

What is Allianz Global Assistance? ›

Allianz Global Assistance is a world leader in the travel insurance and assistance industry because we really do help people—anytime, anywhere. As a principal provider of travel insurance, corporate assistance, and concierge services, we can help our customers find solutions to any travel-related problem.

If you intend to appeal this decision, we ask that you submit your written appeal to Allianz within 180 days of receiving notice that your claim was denied. If you are a US customer seeking to appeal your claim, please email claimappeals@allianzassistance.com.

Change Fee: This is a fee the airline charges to make a change to a reservation, typically to rebook on a different flight. Cancellation (Refund) Fee: This is a fee the airline charges to cancel a reservation and process a refund.

Travel insurance can give you extra protection if your holiday doesn't go as planned. This is very important if you are travelling independently because you may find yourself stranded with no way to get home and no rep to help sort out your holiday problem.

A simple way to change or cancel a flight without paying a fee is to do so within 24 hours of booking. After this window, the next option is to wait to see if the airline makes a change to the flight — the departure time, the aircraft, etc. — which will automatically grant you a refund if you change or cancel.

If your travel insurance policy has a money-back guarantee or review period, you can cancel for any reason and receive a full refund within the timeframe if you haven't filed a claim or departed for your trip yet. But you won't get a premium refund if you cancel your policy after the review period.

Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

When you purchase your travel insurance policy from Allianz Global Assistance, you have a 10-day free look period. You can cancel your policy anytime within this cooling off period and get a refund as long as your trip has not started, and you have not made a claim.

Purchased tickets through Ticketmaster are non-refundable.